Anneke and her husband opened Hondenhotel Vlieland in 2020. They wanted dogs to enjoy a holiday while their owners were away. They chose Aniday to manage bookings before the hotel even opened.
Anneke and her husband have shared a love of dogs for years, and want their customers to feel that too. Anneke especially enjoys seeing returning guests arrive eagerly off the ferry and head happily back inside. For her, that trust is a strong sign that the dogs feel at home.
A good start for the hotel
Anneke discovered Aniday at the Dibevo trade fair. Learning a new system felt daunting, and she wanted to be sure customers would be comfortable using it too. In practice, she found it accessible on both sides.
No need to enter the same details twice
Customers enter their own details and their dog’s information. Anneke no longer has to write it down and then copy it into the system. If a customer gets stuck, for example when adding vaccination details, she helps them over the phone.
Care gives the day a regular rhythm: feeding, refreshing water, cleaning and taking the dogs outside. Sometimes there is time for a trip to the beach or a swim. Anneke handles the admin herself, so it helps when customer details are already entered. There is less information to copy once the dogs have been cared for.
Help when it is needed
Anneke manages the system herself. When she has questions, she uses chat, email or phone support. She values quick answers that let her get back to daily care, customer contact and outings with the dogs.
